Telemarketing is a tried and tested way to reach your target audience and generate leads. The concept of telemarketing can be divided into: Inbound and outbound calls. In outbound sales the tele-operators would call the prospects, whereas in inbound sales the interested clients call on your sales number. Telemarketing Company Dubai, Telesales Company Dubai, Call Center Company, Telesales Marketing Dubai


Telemarketing is a tried and tested way to reach your target audience and generate leads. The concept of telemarketing can be divided into: Inbound and outbound calls. In outbound sales the tele-operators would call the prospects, whereas in inbound sales the interested clients call on your sales number. EDS being in the league of top telemarketing companies, offers both types of services to create business balance and meet individual needs of our clients.

As a part of telemarketing outsourcing services, we also make cold calls if required after thorough understanding of the products or services of the clients. Each and every member of our telemarketing team have great communication skills, are persuasive and are aggressive their sales approach wherever required.

How do I know if I need Telemarketing lead generation services or not?

Before arriving at the decision of hiring telemarketing outsourcing services, ask yourself these questions:

  • Do I need to scale my telemarketing operations?
  • Do I need to upgrade my company’s technology?
  • Does my company have internal human resource issues?
  • Do I require more time to focus on my core business rather than the telemarketers?
  • Is there a requirement of more operational flexibility?

If your answer is ‘Yes’ to most of the above questions, then you are at the right place. EDS’s B2B and B2C telemarketing services addresses all the above issues with 100% success rate.

Our Call Center Outsourcing Services

Outbound Call Center For Sales:

Telemarketing Company Dubai

  1. Lead Generation
  2. Direct Sales
  3. B2C and B2B Customer Acquisition
  4. Sales Lead follow-up
  5. Appointment settings
  6. Cold Calling Campaigns
  7. Product/Service Promotion
  8. Outbound Sales
  9. Sales Verification
  10. Warm Calling/Referrals
For Customer Care

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  1. Welcome Call
  2. Voice Broadcast
  3. Web chat
  4. Data validation services
  5. E-mail and Direct Mail Follow Up
  6. Subscription Renewal Services
  7. Toll free Customer Support
  8. Customer Satisfaction Survey
  9. Customer Follow Up Services
  10. Reactivation of Dormant Customer Services
  11. Service Satisfaction Follow-ups
  12. Telephonic auditing/ Quality Assurance
  13. Disaster Recovery Service
For Sales: 2. Inbound Call Center

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  1. Customer Service
  2. Product Information Request Services
  3. Inbound Sales
  4. Help Desk/Technical Support Service
  5. Scheduling Sales Demos Services
  6. Real-Time Inventory Status Services
  7. Sales Lead Qualification and Closure
  8. Claims Processing Services
  9. Product Recall Management & Technical Information
  10. Cross Selling and Up Selling Services
Email Support

Telemarketing Sales Company Dubai

  1. Technical and Non-Technical Support
  2. Complete Query Resolution
  3. Cross-Selling and Up-Selling Products and Services
  4. Resolution of Escalated Cases
  5. Shipment Information
Call Center Support

Call Center Dubai

  1. Telephone Answering Call Center
  2. CATI Services
  3. IVR Outsourcing Services
  4. After Hours Call Center

Inbound Customer Care

Inbound Call Center Company Dubai

  1. Inbound Web Chat
  2. Consumer Response
  3. Virtual Receptionist Services
  4. Direct Mail
  5. Email Management Services
  6. Online Customer Support Services
  7. Registration of Event Participants & Prospects
  8. Subscription Services
  9. Toll Free Response / Toll Free Services
  10. Event Scheduling Services
  11. Directory Inquiry Services
  12. Inquiry Handling
  13. IVR Services
  14. Dealer Locaters and Referral Services
  15. Phone/Telephone Answering Call Center Services
  16. Charge Back Handling Services
  17. Order Taking Services
Inbound Customer Management

Inbound Customer Management

  1. Grievance Resolution/Complaint Management
  2. Customer Loyalty Management
  3. Product or Service Information
  4. Warranty-related queries
  5. Order Management and Order Processing
Order Management Services

Order Management Services

  1. Quoting
  2. Back Office BPO Services
  3. Finance and Accounting Outsourcing Services
  4. Customer Query Resolution
  5. Renewal of Service Contracts
Sales and Customer Acquisition

Sales and Customer Acquisition

  1. Inbound B2B and B2C Sales
  2. Outbound B2B and B2C Sales
  3. Cold Calling Services
  4. Cross-Selling and Up-Selling
  5. Direct Response Call Center
Live Chat Support

Live Chat Support

  1. Live Operators and Live Web Chat
  2. Lead Generation and Lead Follow-Up
  3. Information on Products/Services
  4. Billing Support
  5. Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and other Domains

Some of our key professional traits that sets us apart from others:

  • 24/7/365 days dedicated telemarketing support services.
  • Help you schedule appointments on-time and initiate lead generation.
  • Strategically plan the telemarketing design that meets your business requirements.
  • Qualified and skilled telemarketing executives team that effectively manage your marketing campaigns.

Advanced Techniques used at EDS

EDS’s work policy keeps us motivated throughout. Our team leaves no stone unturned to employ amalgamation of most advanced techniques and approach for successful telemarketing lead generation and management. One such example of advanced technique is- ‘B2B Tele-prospecting’, where the trained marketing professionals goes on to qualify leads from the outbound, inbound marketing efforts and CRM.

Our telemarketing lead generation programs includes:

  • Obtaining the prospect’s list.
  • Designing, creation and deployment of the campaign.
  • Customized formats of messages and telemarketing script.
  • In-depth lead information related to every prospect’s project and environment.
  • Regular email updates accompanied by real-time portal access.
  • Management of the ongoing program.

Advantages of EDS’s Outsourced Telemarketing Services

  • Allows you to devote undisrupted focus on your core business.
  • Quick and easy reach to your customers at the best time and day, 24/7/365 days a year.
  • Get access to latest and best technology and stay on the cutting edge.
  • Reduces capital investments.
  • Telemarketing experts handle your project.
  • Minimizes the fixed costs.
  • Improves your sales or lead generation output.
  • Allows your company’s internal team to focus on high impact activities other than telemarketing and lead generation.
  • Immediate access to impressive pool of talent.

EDS Profile

EDS is a team of social media experts delivering online business solutions and exceptional digital marketing results for companies worldwide. We combine commercial thinking with technical brilliance in Lead Generation, Social Media Marketing, SMS Marketing, Email Marketing, Push Notifications, Google Adwords, Web DevelopmentSearch Engine Optimization and pay per click, content generation and online communications. For us, it’s all about return on investment and innovation to add value to your business. If you feel the same, please get in touch and let us provide you with a Free Audit of your online presence. A leading Digital Agency online marketing and Web Development Company with offices in Dubai, UAE . Highly creative and Experienced staff will be delighted to serve you and take the opportunity of your requirements such as Brand Identity, Corporate Brochure, Advertising Campaigns and Web HostingDigital Marketing Online Marketing, YouTube AdvertisingInstagram AdvertisingFaceBook AdvertisingTwitter AdvertisingSnapchat Advertising, Programmatic Advertising, SEOTechnical Tasks, Social Media InfluencerMobile MarketingRanking AnalysisFax MarketingWhatsApp Marketing, LinkedIn AdvertisingVideo Shoot & Editing.

Call us today on +971-4-5193444 and our Experts will be delighted to help you.

How to Reach Us!
Office 211, Palace Towers, Dubai Silicon Oasis, PO Box 64138, Dubai, UAE
Tel: +971-4-5193444 | Mob: +971-55-6889896 | Email:
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