Digital Marketing for Restaurants & Food Services

Even though most businesses have migrated to digital marketing, nearly half of all small businesses and restaurants still do not have a web presence at all. If you’re working on your web presence, you know that for your restaurant, having a website is crucial to digital marketing. However, do you have a strategy?

In order to maximize their return on investment, restaurants must have a clear strategy in place for how they will use their online marketing.

For those new to digital marketing, search engine optimization, and social media advertising, it can be difficult to know where to begin. Here are 5 strategies for using your blog posts to generate more sales.

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Restaurants & Food Services
Restaurants & Food Services

Digital Marketing for Restaurant and Food Services

Even though the internet has been around for decades, it’s only recently that digital marketing has become an essential tool for businesses. And even though you may think your restaurant’s web presence is great, it could be better. Just like any other business, restaurants should be using social media to market their restaurants. But if you don’t have a strategy, your efforts will be wasted on Twitter and Facebook posts that get no engagement.

1. Search Engine Marketing (SEO)

If you want to get ahead of the competition and generate the most new customers, you need to have the best online presence. The best way to do that is by ranking high in search results. With so many ways to search for restaurants online, you need to have your keywords embedded throughout your website as much as possible.

You can also work on getting more local SEO (Search Engine Optimization). Local SEO means that when someone searches for “taco bowls” in Dubai, they might also include local terms like “taco bowls Business Bay” or “taco bowl near Dubai Mall.” If you run a taco bowl restaurant in Dubai and are trying to figure out how to use keywords, try one of the many free tools out there before you make a big investment in SEO promotion.

One really good way you can rank high is through a blog. Blogging about your recipes and other offerings at your restaurant can help direct traffic to your site by using your keywords in texts about new offerings and services at your restaurant. People love looking at photos of your food and reading recipes as much as they love tasting them. For an example of how you can blog about a recipe, see here.

When you’re doing pay-per-click advertising, make sure that you aren’t paying for clicks on search terms that don’t apply to your business. You can use negative keywords to keep this from happening. If people are searching “taco bowl Sharjah”, you don’t want to end up paying for clicks from Tacoma.

2. Be Smart With Your Social Media

Social media is a powerful way to get the word out about your restaurant, but if you don’t actively seek to stand out, you may be lost in the mix. Restaurants need to be on social media, but simply putting up the same type of posts as everyone else will not make you stand out. With so much competition, each restaurant needs to find a way to make sure that its social media profile is memorable and special.
Most restaurants post their best images of their best dishes, and though this is a good start, it’s not enough. You need to find a way to rise above the crowd. A big restaurant group needs to have someone dedicated to how your social media profile is marketed. Social media gives brands the opportunity to express their personality or communicate who they are to the world; take this opportunity to introduce your wait staff and your hosts. Use videos showing the back of house making beautiful stuff during your dinner rush. During slower mornings, give customers a treat by showing them photos of a dish from start to finish, from raw ingredients to a beautifully plated masterpiece.
It’s your business, and you are the expert. It’s nice to be able to do what you want in your own restaurant, but it’s also important to listen to feedback from your customers.
Ask for feedback – Link back to the post above about asking for feedback on popular sides and desserts. Reply to comments and engage your audience.
Offer specials – Offer a special a week later on that dish; link back to the blog post mentioned above about doing this before.
Build brand authority – Building brand authority builds loyalty and lifelong customers.

3. Video Is King

Video is a powerful way to tell your brand story and attract new customers. But it’s not easy to capture good video, and it’s even harder to edit it down to a couple of minutes. If you’re not careful, the production value of your videos can be low, and that can make potential customers turn away.

If you’re looking for high-quality videos that capture the attention of your target audience, it’s a good idea to hire a professional video team. A team will have the technical skills and creativity necessary to create polished content that will make your business stand out from the competition.

When you are looking for your video team, come up with more than one way to reach your customers. Ask for 10-second, 30-second and 2-minute edits for different social media sites. Longer videos are appropriate for YouTube, while Instagram or Snapchat users want to see short clips.

Tell the story of your business in one video. If you source ingredients from a local company or farm, tell a short story about your relationship with them.
Personal narratives resonate with customers. They are more likely to remember the content of your story, and will be more likely to recall your brand.

4. Cross-promote with Influencers

The most powerful way to market a restaurant is through word-of-mouth. And as an owner or manager, you can’t simply sit around and wait for people to start talking about your place. You actually have to do some marketing yourself.

There are countless ways to promote your restaurant digitally, but the most common way is through cross-promotion—you promote other local businesses, they promote you back. For example, if you serve hamburgers and hot dogs at your burger joint, you can ask the hot dog stand in the mall food court to post a picture of their signature hot dog on social media with a link to your burger joint’s website. Or if you use a hot sauce that’s made or distributed by a local vendor, you can promote each other with blogs and social media posts.

Whatever digital marketing strategies you choose—and whatever the strategy of the businesses you choose to work with—there are two factors that will make it successful: relevance and consistency. If you’re not relevant to their audience or consistent about promoting them, then they won’t be interested in working with you. So whatever digital strategies you choose, make sure they’re tailored toward your audience so that they can connect with your brand.

Get social media influencers to talk about your restaurant. You can hire paid bloggers and reporters with large followings to write about you, or invite guest bloggers to write on your blog. Share recipes, favorite dishes from around the world, or just your favorite things about your city. Be creative and make connections. You never know where they could lead.

5. Email and Text Promotions Still Work

Take action on the contact information you have been gathering from comment cards or promotional cards. That is a great way to start building your restaurant’s digital marketing strategy.

You can send out an email to all of these people announcing that the restaurant is having a special 2-for-1 deal on a certain day of the week or month.

If they are interested in receiving this information in the future, they can sign up with your restaurant. Create a spreadsheet of these names, email addresses, and phone numbers.

Then target them through email and text promotions when there is something special going on at your restaurant like an upcoming holiday or slow night when you can offer something of value for free such as a bottle of wine or dessert.

Restaurant Digital Marketing Is a Full-Time Gig

Restaurant owners are hard-pressed to handle all the moving parts of their business while also becoming experts in SEO and digital marketing. If you’re new to these areas, it might seem like too much to handle.

Digital marketing is a means of promoting products and services through digital technologies, primarily on the Internet, but also including mobile phones, display advertising and any other digital medium. Digital marketing is also referred to as ‘online marketing’, ‘internet marketing’ or ‘web marketing’.

As digital marketing continues to evolve and become increasingly complex, brands are finding it necessary to hire digital marketing consultants who can create effective strategies and implement programs for their products and services. If you lack experience or resources, consider engaging a consultant with experience in multiple facets of digital marketing.

Definitely. Though many businesses remain skeptical about digital marketing, avoiding digital marketing denies your business access to the media the majority of consumers turn to first and at all hours of the day.

While marketing’s primary goal is still to generate leads, a brand-centric, salesy approach no longer works in the age of digital media. Instead, make your marketing customer-centric to attract attention and build trust.
The second biggest mistake digital marketers make is not contributing a steady flow of content to the social media platforms they use.

Websites that go for long periods without updates and new content are unlikely to produce effective results for digital marketing objectives. Though a static website technically qualifies as a website, it’s more like a digital brochure that will not produce adequate leads.

Mobile phones are the most commonly used technology in the world, with most individuals spending much of their media time and hours using mobile devices. Mobile marketing focuses on strategies such as messaging and mobile applications, as well as websites, to reach this audience. Brands that ignore mobile marketing will find it difficult to grow their market share.

Content marketing is the distribution of information assets, such as articles or videos, for the purpose of generating brand awareness, traffic and sales. Content marketing generally does not explicitly promote a company or its products but allows readers to draw their own conclusions about the brand.

A content marketing strategy is a plan for how you will build an audience. You must first establish objectives and personas, then create a value proposition as well as a mission statement. Next, you need to develop buyer journey maps, which are used to identify key points in the customer’s decision-making process. Finally, you can create your assets and programs, promote them and analyze their results.

Digital marketing mixes that include email, social media, search, and other elements have become important tools for delivering useful content to customers. Video outlets like YouTube and Vimeo are also used often for this purpose; however, blogs are the most popular method of distributing marketing content because they give marketers complete control over what is posted on their channel.

There is no one-size-fits-all answer to this question. However, the best content for your specific business goals will be something buyers find relevant and useful. Some examples of content to consider include blog posts, articles, ebooks, infographics, microsites, videos, courses, case studies and newsletters.

When considering the frequency of publishing content, you must understand that search engines will learn to index your site as often as you publish content. However, neither your audience nor search engines value garbage content. The answer(s) to this question are (1) creating content as often as you can create great content and (2) considering your costs and return on investment.

There is much debate over whether short-form or long-form content performs best on social media. In my experience, it seems that short-form content works best when the audience is flying fast and taking in oodles of information. Longer forms tend to perform better on search and give your blog more substance, which helps establish your expertise.

Great headlines are crucial to getting people to read, watch, or listen to your content. But your reputation is also important, so you need to build and honor it. I like to say, “The goal of your content is not to get people to visit your website; it’s to get them to subscribe to it.”

Search engine optimization (SEO) is the process of using onsite and offsite tactics to help a website appear in search engine results. Doing it well increases the quantity and quality of traffic to a site.

Most web traffic is generated by search, and most visitors that arrive through search have a greater degree of commercial intent than those who come through other channels.

Local SEO is the process of optimizing your website, blog, and other online properties to generate traffic from location-based searches. It helps businesses promote products and services to local customers when they need them.

Keywords represent the words or phrases Internet users enter into search engines when looking for information. Search engine optimization (SEO) professionals consider these keywords and the topics they suggest when optimizing content for search engines.

It is difficult to determine the exact factors that contribute to a web page’s ranking on major search engines. Experts generally agree that a high ranking is based on relevance and authority, but there are many factors in play. The best way to achieve a high search engine ranking is to create one of the most thorough web pages possible for a specific keyword or topic.

To earn mentions and links, you can pursue a variety of strategies. The three most prolific—and time-effective—are likely to be: securing guest posts on influential blogs, developing relationships with influencers in your industry and consistently creating and promoting content that is worthy of mentions and links.

PPC, or pay-per-click, is one form of internet advertising. It involves paying a fee each time an ad is clicked on by a member of the target audience. Search engine advertising is the most popular form of PPC, but there are numerous channels available for marketers who want to use PPC ads.

Native advertising is a form of paid media in which the ads are designed to blend in with the content of an editorial site. While pay-per-click (PPC) advertising and social media ads could be considered forms of native advertising, most native ads are articles or videos created by an advertiser and published on an editorial site. Native advertising has grown steadily because it is not ignored like display ads are, and because it does not get blocked by ad blockers.

Sponsored content is a form of advertising in which content is produced on behalf of an advertiser. It tends to be native in form, but the creative may be produced by the publisher or brand. Many publishers have created divisions devoted to writing and designing sponsored content—from articles to videos, infographics, and microsites.

A buyer persona is a representation of your ideal customer based on market research and data. A buyer persona should reveal insights about the buyers’ decisions including attitudes, concerns, and criteria that drive buying decisions.

HubSpot is responsible for coining the term “inbound marketing,” which it describes as “focused on attracting customers through relevant and helpful content and adding value at every stage in your customer’s buying journey. Potential customers find you through channels like blogs, search engines, and social media.”

Inbound marketing differs from outbound marketing in that it does not need to fight for potential customers’ attention. Instead of interrupting consumers with sales pitches, you attract qualified prospects by creating content designed to address the problems and needs of your ideal customers.

Marketing automation is a software program that automates the execution of marketing processes and campaigns across multiple channels. It streamlines lead generation, segmentation, lead nurturing, lead scoring and measurement processes by identifying your audience and creating content based on their defined needs.

Data-driven marketing refers to using data from multiple sources to gain insight into customer behavior and preferences. By understanding who your customers are, what they like and dislike, where they shop, when they make purchases, and why they buy certain products, you can create a more customized experience for each of them.

Performance marketing is an approach to marketing in which you pay only for results, such as the number of clicks, leads or sales made. The goal is to achieve measurable conversions. Performance marketing campaigns are focused on digital environments and should be tracked with precise tools.

A marketing funnel is a model that represents the stages of a buyer’s journey from the first interaction with your brand to a purchase. A narrowing probability of sales can be observed at each phase of the funnel, meaning that a buyer’s interest and commitment to buying decreases as he or she progresses through each stage.

Conversion rate optimization (CRO) is the process of increasing the percentage of conversions from your digital property, typically a web page, by improving elements on your site through testing. CRO typically focuses on moving prospects to the next stage in the marketing funnel—hence its name, which refers to its relative position in relation to other types of optimization.

Interactive content allows prospects to take action beyond simply reading, listening or watching. Participants receive real-time results based on their needs and interests. For example, bloggers can answer readers’ questions, guiding them to specific information that addresses their problems and challenges.

In order to reach their target audience, brands must understand the ways in which consumers use social media. They must commit resources to develop a presence on the major social networks where billions of people spend time daily. An awareness of the power of social media marketing leads to increased sales and an increase in brand loyalty.

When considering social media, consider the top social channels in terms of active users: Facebook, Instagram, Twitter, LinkedIn, and Pinterest. Research the demographics and behavioral patterns of users on each platform and decide which ones are right for your brand.

Now that your brand is out in the open, you can’t make people talk about it—but you can control what they say. That means showing genuine interest in customers and adding value to their lives whenever possible.

You do not want to cause confusion or overwhelm your audience by giving them access to too many social media accounts. However, you should consider empowering employees to participate in social media conversations by setting up an employee advocacy program that allows them to contribute their unique voices and insights to the brand.

Personal branding refers to the process of marketing yourself professionally through online and offline tactics. Digital media has allowed for a shift in focus toward personal branding for all types of hiring and purchase decisions.

Email is still the most effective means of communication. It’s more popular than any social media, more private and more personal. Most people rely on email and check their inbox multiple times each day. If you want to communicate directly with people who have granted you permission to market to them—and reach them when they’re most receptive—email marketing is essential.

If you want to purchase an email list, you should know that most email service providers do not allow the use of purchased lists. You need to grow your list organically by providing valuable content or offering something of value in exchange for people’s email addresses. A small list of real prospects is more valuable than a large list of strangers.

Lead nurturing is the process by which marketers continue to communicate with leads—usually via email—to move them further “down the funnel” and keep them involved and engaged with your brand. Consistently interacting at key points during the sales process will invariably improve conversion rates and drive sales for your company.

It is important to provide your subscribers with new content, updates on new products (or improvements), and information about events. It is not wise to expect your email list to grow quickly by offering a newsletter.

Marketers love video because online consumers love it. Online video consumption reached nearly 9 billion hours per month as of June 2013, according to Cisco Visual Networking Index Global Mobile Data Traffic Forecast Update. Video is a flexible and engaging content format that’s easy to share across multiple platforms. Smartphones and digital editing have made it far easier to create video, so the potential for a high ROI is great.

A call to action is a prompt that tells readers what to do next, usually through text and graphics. In digital marketing, CTA buttons or links are often used in advertising campaigns.

Businesses can create value for their customers by identifying and communicating a promise to them that resonates on an emotional level. Businesses should begin this process by asking themselves, “How can we improve the lives of those we serve?”

A professional copywriter is an essential part of any professional marketing campaign. In the content-driven digital media world, well-written copy builds brands, connects with the reader, and inspires action.

Google Analytics is a free website analytics platform that gives you insights into how users find and use your website. With Google Analytics, you can track ROI for your online marketing and review important metrics to make informed decisions.

Marketing metrics can be divided into two categories: those that reflect traffic generation and conversion, and those that measure marketing costs. To determine which of these metrics are most important for your brand’s growth, start by identifying key performance indicators (KPIs) and creating a dashboard to track them monthly.

As with most digital marketing strategies, results from paid digital marketing programs are often immediate. However, other types of marketing strategies such as content marketing and email list building take time to produce results. It could take six months to a year or more before you realize some of your traffic and conversion objectives.

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